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Jim tells the following story:
When I worked for Taco Bell as Director of Training, I was flying around the country interviewing managers to determine a ‘success profile’ for the best performing managers. The profile would be used for recruiting, selection and training. Sharing the aircraft with me were some company insurance guys who were curious about what I was doing. “Why are you wasting your time predicting performance, which at best is subjective? Instead, you should be looking at tenure, people who stay on the job longest, that’s a much more measurable metric.” Since managing and motivating performance was and still is a major preoccupation of most HR professionals, this knocked the wind out of me. But now, after many years managing my own restaurant company, I realize that a stable, tenured management team is really the key to an excellent customer experience. Stability in management leads to stability in the staff. And a stable staff gives them a better opportunity to gain in-depth knowledge and skills and build longer term relationships with guests.
We are lucky, mostly because we have been around for over two decades, to have many long term employees. This is our thank you note to them.
And as these insurance people said, “….and if they last on the job, there’s a good chance they must be performing well.” In other words, they are the profile for success.
So, thank you to all of our TNT family. See below for a list of some of more tenured staff that truly are the ones who make it happen every day.
Thank you to our TNT family.
See below for a list of some of more tenured staff that truly are the ones who make it happen every day.
Harrison Hurd, smooth talker, and Kyle Hayes, bar master extraordinaire, both started here at TNT as Bussers and have worked their way up to hourly managers. Harrison has been with us for 3 years and Kyle for almost 6 years. They keep us laughing and in good spirits.
Eric has been with the company for over 6 years. He started as a server at Blue Mesa Fort Worth before moving to TNT when we opened in Dallas. From serving, catering, bartending, and training, Eric does it all and consistently gives great service to our guests. We have relied on Eric to be an all-star employee and he has delivered!
Cheryl started at TNT the day that we opened. It was clear from the beginning of staff training that she was going to be a TNT lifer. Starting out as a server, Cheryl’s hard work led to her being promoted to a management role, including leading our brunch on Sundays. Her infectious energy and positive attitude make people want to work with her and guests want to come back to see her. Thank you Cheryl!